Refund policy

Effective date: August 31, 2026

This policy applies to purchases made through Toon Trove, operated by TOOHOT PRODUCTS LIMITED.

30-Day Return Window

You may request a return within 30 days after tracking shows delivery. Submit the request through Contact Us before sending anything back. Unauthorized returns may be refused or delayed.

Return Eligibility

The item must be unused, unworn, unwashed, and substantially in its original condition. Include the original packaging, tags, accessories, inserts, protective films, seals, manuals, and proof of purchase where applicable.

Items That Cannot Be Returned

·         Opened blind boxes, blind bags, mystery or randomized products; duplicates or an undesired character are not defects.

·         Opened sealed collectibles or factory-sealed cases with a broken outer seal.

·         Personalized, customized, made-to-order, engraved, digital, gift-card, hygiene-sensitive, used drinkware, or Final Sale items.

·         Items damaged by misuse, improper storage, accident, unauthorized repair, or normal wear.

Collectible Packaging

Retail packaging may be part of a collectible. Significant crushing, tearing, water damage, broken seals, or missing packaging will be reviewed. Minor cosmetic imperfections that do not materially affect the product may not qualify as a defect.

Change-of-Mind Returns

For an approved return not caused by our error or a verified defect, the customer pays return shipping. Original or expedited shipping, import duties, taxes, customs and brokerage fees are not refundable. Use a tracked return service.

Damaged, Missing, or Incorrect Items

Report the issue within 7 days after delivery. Provide the order number and clear photographs of the shipping label, outer and inner packaging, item received, and issue. Keep all packaging until review is complete.

After verification, we may provide a replacement, replacement part, partial refund, or full refund. If our verified error or a verified defect requires a return, we will provide instructions and cover the approved return cost.

Refunds and Cancellations

Approved refunds are issued to the original payment method after receipt and inspection. Allow 5–10 business days for inspection and refund initiation; the payment provider may take longer. Cancellation is not guaranteed once fulfillment has begun.

How to Request a Return

Use Contact Us and include the order number, item, reason, and supporting photographs. We will provide the authorized destination after approval. Do not send returns to our registered business address unless expressly instructed.